Shipping policy
This policy applies to domestic (USA) orders. This policy is designed to ensure that you are aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. SHIPPING COSTS
Free shipping on all orders.
B. TRANSIT, HANDLING AND DOMESTIC TIME ORDERS
- Shipments are generally in transit for 5-8 days (Monday to Friday).
- The order deadline will be 5 PM Eastern Standard Time (New York)
- Order processing time is 1 - 2 working days (Monday to Friday).
We cannot change the delivery address once it is in transit. If you need to change the place for the delivery of the order, please contact us within 24 hours of placing the order at support@phoenyxdesign.com.
D. CANCELLATION
If you change your mind before you receive your order, we can accept cancellations at any time before your order is shipped. If an order has already shipped, please see our refund policy.
E. PARCELS DAMAGED IN TRANSIT
If you find that a package is damaged in transit, if possible, please reject the package from the courier and contact our customer service. If the package was delivered without you being present, please contact customer service with the following steps.