Warranty, Return, Cancellation Policies
WARRANTY, RETURN, CANCELLATION POLICIES
The Basics
Please note these key points before proceeding with any claim:
- Orders or parts of orders cancelled one (1) to six (6) calendar days after placement will be assessed a 15% raw-materials allocation fee. Phoenyx Design recommends that dealers request down payments from consumers given the handcrafted nature of many Phoenyx Design products.
- Orders or parts of orders cancelled more than seven (7) calendar days after placement will be assessed a 30% raw-materials allocation fee. Phoenyx Design recommends that dealers request down payments from consumers given the handcrafted nature of many Phoenyx Design products.
- Please note that special order items are not returnable.
- If you remove it, we can not approve it. If a product issue is discovered after installation, do not remove the product before receiving confirmation of a return approval from the original place of purchase. On-car information can often lead to diagnosis and action plans; Phoenyx Design requires a chance to address in this manner. Post-install products removed before return authorization will be denied any warranty claim.
- Any alterations or attempts to fix will void the warranty. This includes welding, bending, or any ad-hoc methods that alter the product in any way.
- All warranties are for the original owner only. Second owners can purchase replacement components at a discount, directly from Phoenyx Design or from participating dealers.
- All returns must be requested within 30 days of receiving the product. Any return requested outside of the return window is not guaranteed to be approved. Returns are subject to a 30% restocking fee.
Issuing of refunds
All approved refunds will be handled by the original place of purchase, with no exceptions. Please note that approved returns must be received BY Phoenyx Design within thirty (30) days of approval of the return to receive credit.
Warranty against manufacturer defects by product class
Manufacturer defect is defined as any characteristic of the product that hinders its usability for the purpose for which it was designed and manufactured. The warranty against manufacturer defects doesn’t cover any cosmetic changes, or normal use wear and tear. All warranties cease at a product’s discontinuance. Here’s a quick summary of our products and how long each is covered for manufacturer defects:
Covered
All Phoenyx Design brand products. Please note that special order items are not returnable.
Period
All durations start at the time of purchase (we’ll ask for a proof of purchase date):
- Phoenyx Design brand exhausts: Tubing, welding, flex areas: One year
- Valves on exhausts: One year on mechanical components, one year on valve motors
- Electronics / Electronic Components found on any product: One year*
- Catalysts: One Year
- Tip finish defects (please follow washing instructions before contacting support): One year (see Tip Finish below)
Condition of system
In the event of a return, a product must be returned with no signs of abuse, incorrect installation, forced installation, motorsports usage, or product altering whatsoever. Any trace of the aforementioned will result in warranty denial.
Action
Upon verification of warranty coverage, Phoenyx Design will, at its sole option, repair, replace, consult toward remedy, or issue a refund for the defective product.
Labor
Labor for original installation, removal, and subsequent installation/inspection is not covered.
Shipping
If a claim is determined by Phoenyx Design at its sole discretion to be a manufacturer defect, Phoenyx Design will cover two-way shipping to Phoenyx Design either from the consumer or dealer and back to either the consumer or dealer. Phoenyx Design may also request a “Destroy in Field” of any defective parts.
Restocking
No restocking fee for Manufacturer Defects.
Exclusions
In all cases, Phoenyx Design must be allowed to remedy the situation before the removal of the product from the vehicle. Installations deemed errant Phoenyx Design will result in denied claims. Any evidence of offroad abuse or use of the product in motorsports or racing conditions is grounds for warranty denial. Warranties will be voided if the product is improperly serviced, modified, or used in a way not intended by the Manufacturer. The Consumer is responsible for ensuring that the product is installed safely and properly and should cease use of the product immediately if an unsafe or improper condition is noted. If an unsafe or improper condition is noted, the Consumer should then immediately contact the facility where the product was purchased.
Covered
Original owner only.
Period
Thirty (30) days from close of business on the date of receiving (with proof of purchase date) to submission of the Phoenyx Design Contact Form. Submission for guarantee is not a guarantee of approval for return.
Condition of System
In the event of a return, the system must be returned in good condition, with no signs of abuse, incorrect installation, forced installation, motorsports usage, or product altering whatsoever. Any refunds will be granted after inspection.
Action
Phoenyx Design may first attempt to either repair, replace, or consult toward remedy. Should remedy not be reached within 30 days of being contacted, Phoenyx Design may opt to offer a store credit or refund for the product.
Labor
Not covered.
Shipping
The customer pays for shipping. Once a return and/or refund is approved, instructions on return will be provided.
Restocking fee
There is a 30% off purchase price fee for any approved 30-day satisfaction claims.
Exclusions
Track Edition and Track Extreme products, straight pipes, non-resonated downpipes, test pipes, special order products, any products were noted in marketing content.
CEL Guarantee
The Phoenyx Design No CEL (Check Engine Light) Guarantee is noted on certain Phoenyx Design products and offers peace of mind against the appearance of Check Engine Lights when products are installed properly and used as intended, on vehicles with no additional modifications, except other Phoenyx Design products intended to work with the product in question.
Covered
Original owner.
Period
One year from the date of new product purchase (proof of purchase required).
Action
Repair, replace, or consult toward resolution at Phoenyx Design's discretion.
Labor
Not covered.
Shipping
The customer is responsible for all shipping costs. If Phoenyx Design deems the item to be defective and the item is either repaired or replaced by Phoenyx Design, shipping within the US is covered by Phoenyx Design.
Restocking fee
There is no restocking fee.
Fitment Guarantee
All Phoenyx Design brand products have a fitment guarantee. This is our pledge to have made products that fit, for easy installation by a qualified installer.
Covered
Original owner.
Period
30 days from receiving the order, with proof of purchase.
Action
Consultation toward resolving installation issues. Should Phoenyx Design deem that the installation issue is due solely to a manufacturing defect, Phoenyx Design will issue a replacement product or portion of the product, free of charge.
Labor
Labor is not covered.
Shipping
If a claim is determined by Phoenyx Design at its sole discretion to be a manufacturer defect, Phoenyx Design will cover two-way shipping to Phoenyx Design either from the consumer or dealer and back to either the consumer or dealer. Phoenyx Design may also request a “Destroy in Field” of any defective parts.
Restocking
No restock fee for Manufacturer Defects.
Exclusions
No exclusions.
Applicable to all warranties
EXCEPT AS EXPRESSLY SET FORTH WITHIN, PHOENYX DESIGN MAKES NO WARRANTY, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PHOENYX DESIGN BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED, ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT PHOENYX DESIGN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The warranties listed herein are the only remedy the Consumer or Dealer has for any loss or damage, however arising, due to nonconformity in or defect of the product. This warranty does not cover consequential damage, loss of time or revenues, labor, inconvenience, loss of use of the vehicle (including rental vehicle fees), shipping, damage to the vehicle or components, or other incidental or indirect damage. Phoenyx Design's sole liability on any claim of any kind, whether in contract, tort, or otherwise, for any loss or damage arising out of, connected with, or resulting from the manufacture, sale, delivery, or use of the products sold hereunder shall in no case exceed the amount paid to Phoenyx Design for the applicable product. These limitations shall apply notwithstanding any failure of the essential purpose of any limited remedy.
Issuing of refunds
Dealer responsibility as it pertains to warranties and guarantees:
Every dealer or distributor must understand and uphold any requirements as they pertain to refunds and honor all guarantees including but not limited to Fitment Guarantees, Sound Satisfaction Guarantees, and other warranties and guarantees as published with product information and on the Phoenyx Design website. Dealers and distributors will handle all refunds to customers and consumers as approved by Phoenyx Design. All warranties are explained above and may change from time to time. All warranty claims or returns must be routed through the contact section on the Phoenyx Design website.